Privacy

Our privacy policy explains how we collect, use, and protect your personal information when you visit our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy.
• How to contact us.
• How to contact the appropriate authorities.

What data do we collect?

Roof Care collects the following data:

• Personal identification information (name, email address, phone number).
• We use cookies to help understand how you use our website.

How do we collect your data?

You directly provide Roof Care with most of the data we collect. We collect data and process data when you:

• Enter your details into our online contact form.
• Contact us via email.
• Use or view our website via your browser's cookies.

How will we use your data?

Roof Care collects your data so that we can:

• Respond to your query or request.
• Understand how you use our website.

How do we store your data?

Roof Care takes your privacy seriously and stores your data on encrypted, password protected media in order to protect your data from loss, alteration or misuse.

Roof Care will keep your personal information for up to 7 years. Once this time period has expired, we will delete your data by removing it from our database, unless we have specific permission from you to retain it.

What are your data protection rights?

Roof Care would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

If you make a request, we have one month to respond to you.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org

How do we use cookies?

Roof Care uses cookies to improve your experience on our website, including understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies. Roof Care website uses performance tracking cookies and Google Analytics to understand how users find, navigate and use Roof Care website. You can read about Google’s privacy practices here.

How to manage cookies

You can set your browser not to accept cookies, and the Google website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Roof Care website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Roof Care keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the 16th July 2025.

How to contact us

If you have any questions about Roof Care's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Please email us via the website’s contact form.

Should you wish to report a complaint or if you feel that that your concern has not been addressed in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: scotland@ico.org.uk

Address: The Information Commissioner’s Office (Scotland), Queen Elizabeth House, Sibbald Walk, Edinburgh, EH8 8FT